Supervisor, Design Operations

The Supervisor, Design Operations supports the Global Experience Design (XD) team at McDonald's by improving how design work gets done. The role focuses on operational execution, process improvement and platform support, with growing exposure to different Design Operations specialties. You will work independently on scoped initiatives with guidance from Experience Design leaders, and report to the Senior Manager, Design Operations. The XD team is part of Customer & Platform Products within McDonald's Global Technology. It designs experiences that support customers and restaurant team members at scale, partnering closely with product, engineering and research teams. WHAT YOU'LL DO People • Support onboarding and offboarding for full-time and contract XD team members, evolving documentation as business needs change • Plan and facilitate team routines, learning opportunities and cultural initiatives • Draft and share routine team communications Process • Apply design and operational frameworks to improve workflows • Identify operational gaps and friction points and recommend practical improvements • Own small- to medium-scope initiatives, including process updates, templates, playbooks and internal programs Platform • Maintain and improve knowledge management systems, including Confluence and shared libraries • Support design and research platforms by managing access and documenting best practices WHO YOU ARE • Bachelor's degree in design, communication, HCI, applied social science or a related field, or equivalent experience • 2–4 years of experience in design operations, research operations, product design or a related role • Understanding of how design work happens across design, research, product and engineering • Working knowledge of tools such as Figma, Confluence, UserTesting and Dscout • Familiarity with AI tools and workflows that support administration, design and knowledge management • Able to manage priorities and deliver high-quality work with moderate oversight • Strong organizational, written and verbal communication skills Salary range: $104,482 – $130,602 per year. Bonus and benefits eligible.