Manager, UX Design Operations

Insulet makes the Omnipod insulin management system for people with diabetes. As Manager, UX Design Operations, you'll lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio, and own the operating model that keeps their work predictable and effective. The role is hybrid and requires on-site work from an Insulet office in Acton, MA or San Diego, CA. WHAT YOU'LL DO • Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio • Own and continuously improve the UX operating model for the sustaining business • Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning and roadmap alignment • Standardize UX workflows, tools, templates, documentation and governance • Create and manage UX performance metrics and dashboards that show operational health and business impact • Lead continuous improvement work to reduce inefficiencies, rework and delivery bottlenecks • Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans • Manage capacity forecasting, quarterly planning and portfolio prioritization, with visibility into resourcing, dependencies and risks • Define and evolve engagement models between UX and its cross-functional partners • Partner with Quality and Regulatory Affairs so UX processes and deliverables support medical device quality system requirements, including usability, human factors and design documentation WHO YOU ARE • Bachelor's degree in Human Factors, HCI, Design, Psychology, Engineering, Business or a related field • 8+ years of experience in UX design, UX research, service design, design operations or related disciplines • 3+ years of people leadership experience managing UX teams • Experience building or scaling Design Operations practices • Proven success leading cross-functional initiatives within complex organizations • Strong grasp of UX methods, research practices, design systems, accessibility and customer-centered design • Expertise in resource planning, prioritization, operational management and process improvement • Preferred: experience in healthcare, medical devices, digital health or other regulated industries; supporting sustaining or post-market product development; implementing UX metrics and performance measurement Base salary for US-based roles: $144,500 – $216,800. Eligible for incentive compensation.