Leanne Waldal.
Customer Success & B2B Research
Primary Role
User Research
Experience
9+ years
Late Career
Open To
Full-time
Desired Compensation
$negotiable
Where they work
About
I'm a modern polymath and my favorite part of work is helping people and teams working collaboratively and cross functionally for customer and business success. After years in user research leadership at companies like Dropbox, Autodesk, and ADP, I stepped into individual contributor roles because I love the raw craft of solving complex problems on product and sales and customer success and operations teams. At this stage of my career I am title-agnostic. I care about team collaboration and executing work that drives impact for customers and companies - whether that is through UX research or customer community management or customer success.
Last updated
July 9, 2026
Availability
Available to start
Available now
Remote preference
Open to in-office
Preferred Company Size
Founding
1–10 employees
Seed
11–50 employees
Early
51–200 employees
Mid
201–500 employees
Growth
501–1,000 employees
Mature
1,000+ employees
Early
51–200 employees
Mid
201–500 employees
Growth
501–1,000 employees
Skills & Tools
Industries
Beyond the Work
Fun facts
I'm a cook and baker and cocktail maker
Most proud of
When an enterprise customer told the CEO that I am "the secret weapon" behind a product's success. Teaching people at scale about research, innovation, design thinking. Growing a customer community from scratch, keeping it engaged and growing, and seeing it become an asset across multiple teams.
Pets
A cat named Sarah
Hobbies
Friends, community, hiking, reading
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